RESERVATION

You can contact our service for 7 days and 24 hours a day. We require 48 hours online reservation with the use of the credit card. Your booking will not be charged to your credit card until 24 hours before the pick up time. After this time there will be no refunds. On French holidays we charge you extra 20%. We charge 20% more from 8pm to 10pm, 30% to 40% from 10pm to 5am and 20% from 5am to 7am. No reservation is considered as accepted until confirmed by email. It is the responsibility of the client to provide a full and valid mobile phone number, including the international dialling code on the day of booking.

PAYMENT

Payment is required at the time of a booking request. If we are able to provide the service, then we will send confirmation of the booking details by email. If we are unable to provide the service, a cancellation of the booking will be sent to the client by email. All payments made for a booking will be refunded if it is cancelled by our service. Credit card payments should be made with the booking (note: we take credit card only for guarantee), therefore, all payments have to be made in cash or money transfer( if you want to pay by credit card 5% more)

CANCELLATION

We require 48 hours notice of all changes and/or cancellations. If cancellations not informed within 48 hours prior to time of booking then we will incur 100% of the booking price.

ARRIVAL

Your vehicle will normally be at the airport for the scheduled arrival of your flight. In case where the flight is delayed more than one hour you will be put on the next available transfer. Where flights arrived on time of meeting your driver. Normally the driver will be waiting in front of your arrival gate with a sign of your party's name. However you must refer to your booking confirmation where you will find specific instructions for your particular airport.

DEPARTURE

You must reconfirm your departure at least 24 hours in advance to make sure that all the information concerning flight times, airport and pick-up address are correct. It is the responsibility of the client to provide a full and valid mobile phone number, including the international dialling code to your driver. It is the responsibility of the passenger to check for messages left on their mobile contact number during the day prior to travel. Resort to Airport pick up times are approximate, if a change of collection from the time quoted at the time of booking is necessary the Passenger will be notified during the last 48 hours before the transfer. If the passenger does not have a valid mobile number, ensure that a resort contact number has been provided for the passenger(s). Notification of any pick-up time changes will be sent by SMS text or by calling the mobile contact number given on the booking.

VEHICLE

We run a fleet of new style vehicles with 3, 5 and 6 or7/8 passenger seats. They are air-conditioned for the summer, and fully equipped for the winter. Most important it is a non smoking vehicle.

LUGGAGE

All luggages must be clearly labelled with the owner's name and destination address. Customers are limited to two items of luggage. Any excess luggage must be declared at the time of booking. Then it will be convenience for us to decide which vehicle to be send, otherwise we reserve the right to charge an excess baggage allowance or refuse to transport the items.

PRICING

We charge the same rate for all occupied seats. Please note that children may not travel for free on an adult's lap therefore we provide car seats. You should clearly indicate the number of children and their age on the day of reservation.

LIABILITY

We will endeavour to carry the passenger with the minimum discomfort and inconvenience to his/her destination at the time shown on the Transport Voucher. However, we will not incur any liability whatsoever if circumstances beyond its control prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control (this list is not exhaustive):

• accidents causing delays to the vehicle
• restricted vehicular access
• exceptional or severe weather conditions
• compliance with requests of the police
• deaths and accidents on the road
• vandalism and terrorism
• unforeseen traffic delays
• industrial action by third parties
• problems caused by other customers
• the vehicle being held or delayed by a police officer or government official other circumstances affecting passenger safety